Privacy Policy
Last updated: December 26, 2025
1. Introduction
AskVAVA (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, company name
- Business Data: Employee records, documents, payroll information, schedules
- Communication Data: WhatsApp messages, chat conversations, support requests
- Payment Information: Billing address, payment card details (processed by Stripe)
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies, authentication tokens, preferences
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process payroll and generate reports
- Power AI features and document search
- Send notifications and reminders
- Provide customer support
- Improve and optimize the Service
- Comply with legal obligations
4. Data Processing and AI
Our AI features process your documents and messages to provide intelligent responses. This processing is done solely to provide the Service. We do not use your data to train general AI models or share it with third parties for their own purposes.
5. Data Sharing
We may share your information with:
- Service Providers: Cloud hosting (Supabase), payment processing (Stripe), email services (Resend), messaging (Twilio)
- AI Providers: OpenAI for processing AI queries (data not used for training)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
6. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS) and at rest
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Secure data centers with SOC 2 compliance
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete your data within 30 days, except where retention is required by law.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Export your data
- Object to processing
- Withdraw consent
To exercise these rights, contact us at privacy@askvava.com.
9. International Data Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
10. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Cookies and Tracking
We use essential cookies for authentication and service functionality. You can configure your browser to reject non-essential cookies, though this may affect Service functionality.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@askvava.com
Address: Singapore